Return & Refund Policy

Thank you for shopping with Nureza. We take great care in preparing and packaging every order so that your products reach you safely and in good condition.

We understand that sometimes a product may arrive damaged, defective, or different from what you ordered. Please read our return and refund policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product was received damaged or broken.
  • The product has a manufacturing defect.
  • You received a wrong or different product from the one ordered.
  • The product is missing any item that was included in the order.

To be eligible for a return or replacement, the product must be unused and returned in its original condition and packaging.

2. Return Request Time Limit

Customers must contact Nureza within 48 hours of receiving the order if the product is damaged, defective, incorrect, or incomplete.

After 48 hours from delivery, return or replacement requests may not be accepted.

To raise a return request, please contact us with:

  • Order number
  • Customer name
  • Registered mobile number
  • Clear photographs of the product
  • A clear video of the package/product showing the issue

Our team will review the request and provide further instructions.

3. Damaged Products

Since some of our products are fragile and made from materials such as resin, we strongly recommend recording an unboxing video when opening your package.

If the product is damaged during transportation, please provide the unboxing video and clear photographs of the damaged product and packaging.

After reviewing the evidence, Nureza may offer a replacement or refund, depending on the availability and condition of the product.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange a replacement with the correct product, subject to availability.

5. Non-Returnable Products

The following products are generally not eligible for return or exchange:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Products without their original packaging.
  • Products damaged due to improper handling or storage by the customer.
  • Products returned after the specified return period.
  • Personalized or customized products, unless they are received damaged, defective, or incorrect.
  • Products where the issue is only a minor variation in colour, pattern, texture, or finish that may naturally occur due to manufacturing or screen/display differences.

6. Product Colour & Appearance

We make every effort to display product colours and designs as accurately as possible on our website. However, actual colours may vary slightly depending on your device, screen settings, lighting, photography, and manufacturing variations.

Minor differences in colour, texture, design, or finishing will not necessarily be considered a defect.

7. Refunds

Once your return request is approved and the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the amount will be processed through the applicable payment method used for the order.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, or financial institution.

8. Replacement / Exchange

Replacement or exchange is available only for eligible cases such as:

  • Damaged products
  • Defective products
  • Wrong products received

Replacement will be subject to product availability.

If the exact product is unavailable, Nureza may provide an alternative resolution, such as a refund or another suitable option.

9. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, Nureza will provide instructions regarding the return process.

Returns made without prior approval from Nureza may not be accepted.

If a return is requested for a reason that is not covered under this policy, the applicable return shipping charges may be borne by the customer.

10. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, packed, shipped, or dispatched, cancellation may not be possible.

For customized or personalized products, cancellation may not be possible once production has started.

11. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct:

  • Name
  • House/Flat/Building number
  • Street/Area
  • City
  • State
  • PIN code
  • Contact number

Nureza will not be responsible for delivery failure caused by an incorrect, incomplete, or outdated address provided by the customer.

Any additional shipping charges resulting from an incorrect address may be payable by the customer.

12. Refund/Return Approval

All return, replacement, and refund requests are subject to verification by the Nureza team.

Nureza reserves the right to reject a return or refund request if the product does not meet the conditions mentioned in this policy or if sufficient evidence of damage, defect, or incorrect delivery is not provided.

13. How to Contact Us

For any return, replacement, or refund-related queries, please contact us through the contact details provided on our website.

Please mention your Order Number in your communication so that our team can assist you quickly.

Important

By placing an order on Nureza, you acknowledge and agree to the terms mentioned in this Return & Refund Policy.