Privacy Policy

At Nureza, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit www.nureza.in, browse our products, create an account, place an order, or otherwise interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information that helps us provide and improve our services.

Personal Information

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Mobile/phone number
  • Billing address
  • Shipping address
  • City, state, and PIN code
  • Order details
  • Payment-related information
  • Information you provide when contacting our customer support

We collect only the information reasonably required to process your orders, provide our services, communicate with you, and improve your shopping experience.

2. Device and Website Information

When you visit Nureza, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Date and time of website access
  • Pages visited
  • Products viewed
  • Referring website or search terms
  • Website interaction information

This information may be collected through cookies, log files, analytics tools, and similar technologies.

3. Cookies

Nureza may use cookies and similar technologies to improve website functionality and provide a better browsing experience.

Cookies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand how visitors use our website.
  • Improve website performance.
  • Analyze website traffic.
  • Provide relevant content or marketing where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders.
  • Confirming and delivering your purchases.
  • Processing payments.
  • Sending invoices and order confirmations.
  • Providing customer support.
  • Responding to your questions and requests.
  • Communicating with you regarding your orders.
  • Preventing fraudulent or unauthorized transactions.
  • Improving our website, products, and services.
  • Understanding customer preferences and website usage.
  • Sending promotional communications where you have permitted or where otherwise allowed by applicable law.
  • Complying with applicable laws and legal requirements.

5. Payment Information

When you make a payment on Nureza, your payment may be processed through a third-party payment gateway or payment service provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Nureza does not intentionally store complete sensitive payment information such as your full card number or banking credentials on its website.

6. Sharing of Personal Information

We may share necessary information with trusted third parties who help us operate our business and provide services to you.

These may include:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting and technology service providers
  • Analytics providers
  • Customer support/service providers
  • Marketing or communication service providers, where applicable

We share only information reasonably necessary for the relevant service.

We may also disclose information where required by applicable law, legal process, court order, government authority, or to protect our rights, customers, website, or business.

7. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may help us understand:

  • Which pages visitors view.
  • Which products receive interest.
  • How visitors navigate our website.
  • Website traffic and performance.
  • General customer behaviour and trends.

This information helps us improve the website and provide a better customer experience.

8. Marketing Communications

If you provide your contact details and have permitted marketing communications, Nureza may send you information about:

  • New products
  • Special offers
  • Discounts
  • Collections
  • Promotions
  • Other relevant updates

You may unsubscribe from promotional emails or communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your order.

9. Data Security

We take reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide our services.
  • Maintain business and transaction records.
  • Resolve disputes.
  • Prevent fraud or misuse.
  • Comply with legal, accounting, or regulatory requirements.

When personal information is no longer required for these purposes, it may be deleted or securely disposed of, subject to applicable legal requirements.

11. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Request information about how your personal data is being used.

To exercise an applicable privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external websites.

Nureza is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

13. Children’s Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action where required.

14. Fraud and Security

We may use certain information to detect, prevent, and investigate fraudulent or unauthorized activities.

This may include reviewing order information, device information, IP addresses, or other relevant information where necessary to protect Nureza and its customers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal and regulatory requirements.

Any updated Privacy Policy will be published on this page with the revised effective date where appropriate.

We encourage you to review this page periodically to stay informed about how we handle your information.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Nureza
Email: info@nureza.in
Website: www.nureza.in

We will make reasonable efforts to respond to privacy-related requests and questions.

17. Acceptance of This Privacy Policy

By using the Nureza website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.